Shipping & Delivery Policy
Effective Date: 10-07-2026
Thank you for shopping with SYNCOZA LLP . This Shipping & Delivery Policy explains how we process, ship, and deliver your orders.
1. Order Processing
* Orders are processed after successful payment confirmation.
* Orders are typically processed within 1–3 business days.
* Orders placed on Sundays or public holidays will be processed on the next business day.
* During peak seasons, promotional events, or unforeseen circumstances, processing times may be extended.
2. Shipping Locations
We currently ship products across India.
For international shipping, please contact our customer support before placing an order.
3. Delivery Time
Estimated delivery times are:
* Metro Cities: 2–5 business days
* Other Cities and Towns: 3–7 business days
* Remote Locations: 5–10 business days
Delivery times are estimates only and may vary depending on your location and courier service.
4. Shipping Charges
* Shipping charges, if applicable, will be displayed during checkout before payment.
* We may offer free shipping on selected products or promotional campaigns.
5. Order Tracking
Once your order has been shipped, you will receive a confirmation email or SMS containing your tracking details, where available.
6. Delivery Delays
While we strive to deliver orders on time, delays may occur due to circumstances beyond our control, including:
* Natural disasters
* Extreme weather conditions
* Government restrictions
* Public holidays
* Transportation disruptions
* Courier service delays
SYNCOZA LLP shall not be held responsible for delays caused by such events.
7. Incorrect Shipping Information
Customers are responsible for providing accurate shipping information.
If an incorrect or incomplete address is provided, delivery may be delayed or unsuccessful. Additional shipping charges may apply for reshipment.
8. Failed Delivery Attempts
If delivery cannot be completed after multiple attempts by the courier partner, the order may be returned to us.
In such cases, customers may be required to pay additional shipping charges for re-dispatch.
9. Damaged Packages
If your package appears damaged upon delivery:
* Inspect the package before accepting it.
* If possible, refuse delivery if the package is severely damaged.
* Contact our customer support within 48 hours of delivery with photographs of the package and product.
We will investigate the issue and provide an appropriate resolution.
10. Partial Shipments
If your order contains multiple items, they may be shipped separately depending on product availability or warehouse location. You will not be charged additional shipping fees for split shipments unless otherwise stated.
11. Delivery Confirmation
An order is considered successfully delivered once it has been delivered to the shipping address provided by the customer and confirmed by the courier partner.
12. Contact Us
For any questions regarding shipping or delivery, please contact us:
SYNCOZA LLP
Email: support.syncoza@gmail.com
Phone: +91 7902521694 , +91 7902521695 , +91 7902521696
Business Hours: Monday to Saturday, 9:00 AM – 6:00 PM (IST)
