Frequently Asked Questions -FAQ
1. What is SYNCOZA LLP?
SYNCOZA LLP is an e-commerce company offering a wide range of quality products at competitive prices, with secure online shopping and reliable customer support.
2. How do I place an order?
Browse our products.
Add your desired items to the cart.
Proceed to checkout.
Enter your shipping details.
Choose your preferred payment method.
Confirm your order.
3. Do I need to create an account to place an order?
No. You may be able to place an order as a guest if the option is available. However, creating an account allows you to track orders, manage addresses, and view your order history.
4. What payment methods do you accept?
We accept secure payment methods available during checkout, which may include:
UPI
Credit Cards
Debit Cards
Net Banking
Wallets
Cash on Delivery (if available)
5. Is my payment information secure?
Yes. Payments are processed through secure and trusted payment gateway providers. SYNCOZA LLP does not store your complete debit or credit card details.
6. How long does delivery take?
Estimated delivery times are:
Metro Cities: 2–5 business days
Other Locations: 3–7 business days
Remote Areas: 5–10 business days
Actual delivery times may vary depending on your location and courier service.
7. How can I track my order?
Once your order is shipped, you will receive a tracking number via email or SMS (where available) to monitor your shipment.
8. Can I cancel my order?
Yes. Orders may be cancelled before they are dispatched. Once shipped, cancellation is generally not possible, but eligible returns may be requested according to our Refund & Return Policy.
9. What should I do if I receive a damaged or incorrect product?
Please contact our customer support within 48 hours of delivery and provide your order number along with clear photographs of the product and packaging.
10. What is your return policy?
Eligible products may be returned within the period specified in our Refund & Return Policy, provided they are unused, in their original condition, and include all original packaging and accessories.
11. When will I receive my refund?
Approved refunds are generally processed within 5–10 business days after the returned item has been received and inspected. The exact time depends on your payment provider or bank.
12. Do you offer Cash on Delivery (COD)?
Cash on Delivery is available only for eligible products and serviceable locations. Availability will be shown during checkout.
13. Do you deliver across India?
Yes. We currently deliver to most locations across India, subject to courier service availability.
14. Can I change my shipping address after placing an order?
You may request an address change before your order has been shipped. Once dispatched, the shipping address usually cannot be modified.
15. How can I contact customer support?
You can contact us through:
Email: support.syncoza@gmail.com
Phone: +91 7902521694 , +91 7902521695 , +91 7902521696
Contact Form available on our website
Our customer support team aims to respond within 24–48 business hours.
16. Are all products covered by a warranty?
Warranty coverage varies by product and manufacturer. If a product includes a warranty, the details will be mentioned on the product page or provided with the product.
17. What if a product is out of stock?
If a product is unavailable, it will be marked as “Out of Stock” on our website. You may check back later for availability or contact customer support for more information.
18. How do I create an account?
Click the Sign Up or Register option on our website, provide the required details, verify your email or mobile number if applicable, and create a secure password.
19. Can I purchase multiple products in one order?
Yes. You can add multiple products to your shopping cart and complete them in a single order, subject to stock availability.
20. Who can I contact if I have additional questions?
If your question is not answered here, please contact our customer support team. We will be happy to assist you.