Refund & Return Policy
Effective Date: 10/07/20263
At SYNCOZA LLP , customer satisfaction is important to us. If you are not completely satisfied with your purchase, please review our Refund & Return Policy below.
1. Return Eligibility
You may request a return within 7 days of receiving your order if:
– The product is damaged, defective, or incorrect.
– You should record unboxing video as proof for Return eligibility.
– The product is unused, unworn, and in its original condition.
– All original packaging, tags, manuals, accessories, and invoices are included.
– The product has not been altered or tampered with.
2. Non-Returnable Items
The following items cannot be returned unless they are damaged, defective, or incorrectly delivered:
– Products marked as “Non-Returnable.”
– Personalized or customized products.
– Gift cards or digital products.
– Products damaged due to misuse, negligence, or improper handling by the customer.
– Products returned without original packaging or missing accessories.
3. Return Process
To request a return:
- Contact our customer support within 7 days of delivery.
- Provide your order number, product details, and clear photos if the item is damaged or incorrect.
- Once your request is approved, we will provide return instructions.
- The product must be securely packed and returned in its original condition.
Returns sent without prior approval may not be accepted.
4. Refunds
After receiving and inspecting the returned product:
– Approved refunds will be processed to the original payment method.
– Refunds are typically completed within 5–10 business days, depending on your payment provider or bank.
– Shipping charges are generally non-refundable unless the return is due to our error.
5. Replacement Policy
Where available, customers may choose a replacement instead of a refund for:
– Damaged products.
– Defective products.
– Incorrect items delivered.
Replacement requests are subject to product availability.
6. Order Cancellation
– Orders may be cancelled before they are dispatched for shipment.
– Once an order has been shipped, it cannot be cancelled. Customers may instead request a return if eligible under this policy.
7. Damaged or Incorrect Products
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with supporting photographs. We will review your request and arrange a replacement or refund where applicable.
8. Refund Exceptions
SYNCOZA LLP reserves the right to refuse a refund or return if:
– The return conditions are not met.
– The product shows signs of use, damage, or alteration caused after delivery.
– Fraudulent or abusive return activity is suspected.
9. Contact Us
For any questions regarding returns or refunds, please contact us:
SYNCOZA LLP
Email: support.syncoza@gmail.com
Phone: +91 7902521694 , +91 7902521695 , +91 7902521696
Business Hours: Monday to Saturday, 9:00 AM – 6:00 PM (IST)
Only regular priced items may be refunded. Sale items cannot be refunded.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support.syncoza@gmail.com and send your unboxing video to mail or WhatsApp number
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.